SaaS Made Simple for Cloud Ops
Eplexity, a cloud services provider, needed a centralized SaaS solution that would allow enterprise clients to manage their cloud gateway services. The goal was to create a user-friendly platform that streamlined account setup, access management, plugin integrations, and support workflows.
Date: Fall 2016
Client: Eplexity / Fairhead Creative
Role: UX Designer
Tools: Graffle, Photoshop, Basecamp
The Challenges
Simplifying Complex Workflows
The platform needed to support detailed user roles and workflows while staying intuitive for IT teams and admins.
Designing for Flexibility and Scale
We needed to make complex cloud systems easy to understand and build a platform that could evolve as needs changed.
The Process
Getting Inside the User’s Mind
To kick things off, I teamed up with stakeholders to get a clear picture of the goals, pain points, and technical constraints. From there, I mapped out the full user journey, focusing on key actions like onboarding, setting roles, and gateway management.
Drafting the Details
With a solid foundation in place, I sketched wireframes for each major module, including account setup, access control, and cloud management. Throughout the process, I ran working sessions with internal teams and engineers to test ideas, refine flows, and zero in on the features that mattered most.
The Solution
Cloud gateway tasks can get complicated fast. My goal was to design clean, intuitive tools for editing specs, managing rules, and monitoring performance, so users can work smarter and more confidently at scale.
Easy Gateway Specs
Simplifying editing gateway specs, boosting accuracy and efficiency in a scalable cloud environment.
Gateway Rule Management
We aimed to create a clear, user-friendly interface for managing gateway rules, helping users handle complex configurations with ease and confidence.
Simplifying Gateway Monitoring
Designed a clear, reliable gateway monitoring that made performance tracking effortless and scalable.
The Results
Task Efficiency
Internal teams quickly noticed how much faster key admin actions became, allowing them to focus on more strategic work.
Support Request Reduction
The simplified support flow helped reduce common support ticket categories, easing pressure on internal service teams.
User Satisfaction
Early feedback from both technical and non-tech users expressed increased confidence in managing cloud gateway services.
By prioritizing simplicity, scalability, and ease of use, we created more than just a platform. We built a seamless foundation for efficient cloud service management. This project showcased the power of thoughtful design in driving real impact, setting the stage for growth and greater user satisfaction.
